Problems perhaps you’re experiencing
– How to manage customer information is good? But:
· Customers database is larger and saved in paper, word, excel.
· Duplicate customer information, or not consistent between department/brand together.
– How to make customers come back, while there are also many companies that sell similar products with your company?
– Customer classification according to various criteria, interests.
– Searching buying behavior, customer needs.
– Need more time to summarize sales report database because customer database was distributed in Excel file and managed by sales man.
– The opportunities content of reports not clearly and common such as: potential, perhaps to sign contract… But not have any information was noted or any activities to demonstrate.
– Feedback or complaint of customer always forgotten or loosen. Employees push the responsibility to each other
– After each marketing campaign, need 1 moth to answer:
- How many customers were sent email?
- How many people read mail?
- How many feedback?
- How many selling opportunities were born from this campaign?
- How many successful opportunities are there?
- How many failing opportunities and why?
- What is the most well-know channel of brand that customer are looking for?
– How to increase the collaboration among employees in a company, a department
– How to secure sensitive information?
– Difficulties in arranging, planning and management of work progress.
– Failing to maintain continuity in operations sale, customer care when there is a change in personnel.
To solve the above problems, we would like to introduce software solution SugarCRM-SMS.
1. For customer:
– Saving consistent customer information.
– Support tools that help to filter the statistics customers easily and efficiently.
– Saving customer operations with company, products / services customers have used, feedback and customer comments.
2. For enterprise
– Manage operations of business employees the most effective, most focus
– Compare business situation between past and present, from which future projections.
– Evaluate the effectiveness of work of each employee
– Establish, manage and track all information on marketing campaigns.
3. Add-on SMS (Option)
– Marketing: as a marketing tool to bring immediate effect, quickly
– Customer care: send birthday sms, send sms to thank you customers after payment of debts
– Improve working efficiency: sms reminder, debt reminder, appointment reminder …
a. Who will receive SMS
– Currently and potential customers
– Contact/ other relationship
– User (staff)
– Targeting customer (was imported from Excel)
SugarCRM-SMS provide making content option with template to:
– Flexible content send to each receiver
– Personalized sending content
c. Sending code:
– Non-Viettel: Mobifone, Vinaphone, Vietnammobile, …
– Direct manual (manual): directly send
– Schedule sending time: setting time, day, to send before
– Send situational: send sms in several situations:
- Birthday of customer
- After customer complete payment
- Dept remind.
- Reminding meeting, jobs..
- After have a success opportunity.
- After sign the contract
- After have an important feedback from customer.
e. Sms report
– Success or fail
– Reporting according sender
– Report SMS according Brandname
– The report sent, the date and time information sent
f. Expand features
– Send an sms at the screen view detail customer information
– Send sms at client list screen
– Send sms situational (as noted above)
– BrandName declaration is in the admin software.
– The system automatically filters your mobile number and Non-Viettel Viettel as posts (*)
- Declaring the information about SMS messaging portal: The URL (Web services), Username, Password for proactive customer can choose the service provider SMS Gateway.
(*): Currently due to the provisions of Viettel when send an advertising message, Sender need to send list of receiver and content to Viettel before 48 hours to check and approve. On my software, 2 actions will be send automatic, you don’t need to send email by personal email.
Why you choose SugarCRM-Biz
Why you should choose our SugarCRM-SMS ?
The reasons for you to consider selection our SugarCRM-SMS product:
– Running online. Access anywhere, anytime as long as an Internet connection. In addition to the ability to run online, the software can be installed internally in order to run the company (offline).
– Global standardization: Sugar being developed and launched in the US – where there are economic development and is leading the market CRM product in the world. And has applications in production and business activities from the very long so Sugar itself inception has brought very high standardization. Today, with flexible customization features, language diversity, low cost and high stability helped Sugar increasingly have a large community of users in most countries.
– Software “2 in 1”: SugarCRM-SMS can carry both software functionality of customer relationship management (CRM) and the function of the business travel software. However, customers can request to use only 1 in 2 or even 2 functions.
– Increase customer care efficiency: software capabilities marketing integrated by email and sms . Users can use both 2 feature to support the customer care operations of the company. In addition, the mechanism automatically filters VIP customers, intimate, potentially, the software will also help the company operate Customer care, instead of sorting and processing data on Excel file.
– Increase work efficiency: This Software has export function of the type of quotes, contracts, tours, group plans, booking by fax to Word file, PDF to minimize the job ‘paper’ . In addition, the ability to access online would also be useful to the sales staff, executive or management level often have to move much.
– Ability to customize and expand flexibility in the model, company business processes. Our software is particularly strong in the aspect of flexibility, expand, shrink software with company model. Depending on customer needs, we will advise and propose solutions to the most appropriate software.
– Role (subsystem) closet database with company structure
– Running on every operating system.
– And much more convenient …
Screen of module SMS Screen detail of record SMS
List of customer be sent SMS Report SMS