Problems you are experiencing
– Big database in excel make difficult for looking and filter data.
– Duplicate data (customer information), doesn’t consistent between departments and brands.
– When have a customer book a tour, tour guide couldn’t know histories tour of customer, the former care situation, characteristics of customer to determine how suitable customer care.
– Not enough tools to support reports:
- Searching customer gone a lot of tour or big tour.
- Tours has a little customers
- Agencies company, hotel, restaurant, traffic, tour guides if they was had good comments.
- Market research, hobbies, behavior of customer on tour.
– Losing much more time to synthetic selling reports, because database was dispersed in file excel of each sales man.
– Lack of collaboration between employees in the company, departments
– Difficultly in protect sensitive database.
– Couldn’t maintain continuity in sales process, customer care when there is s change a person.
To solve all above problems, we propose solution software “SurgarCRM-Travel”
1/ For slaes man:
– Follow histories of customer activities.
– Booking information management
– Filter, search old customer information easily
– Manage group or single customer.
– Discount tours
2/ For Oprerating department
– Quản lý passpost Passpost management
– Quản lý tour Manage tour
– Booking service information management
– Rental service management
3/ For Customer care department
– Automatic send congratulation email for special event of customer (birthday, open company..)
– Subscribe what tour customer went?
– Scoring for customer with much criterias.
– Customer classification
4/ For management department
– Tracking employee work schedule
– Tracking sales by selling reports
– Subsystem for staff to use
5/ In addition, the software also includes features and utilities such as:
– Export to word the contract form, quotes, tours with available form
– Automatic discounting on software instead of Excel
– Reminding birthday, customer’s special day
– Summarize and transfer list automatically registered tour
Why you should choose our SugarCRM-Travel?
The reasons for you to consider selection our SugarCRM-Travel product:
– Running online. Access anywhere, anytime as long as an Internet connection. In addition to the ability to run online, the software can be installed internally in order to run the company (offline).
– Global standardization: Sugar being developed and launched in the US – where there are economic development and is leading the market CRM product in the world. And has applications in production and business activities from the very long so Sugar itself inception has brought very high standardization. Today, with flexible customization features, language diversity, low cost and high stability helped Sugar increasingly have a large community of users in most countries.
– Software “2 in 1”: SugarCRM-Travel can carry both software functionality of customer relationship management (CRM) and the function of the business travel software. However, customers can request to use only 1 in 2 or even 2 functions.
– Increase customer care efficiency: software capabilities marketing integrated by email and sms . Users can use both 2 feature to support the customer care operations of the company. In addition, the mechanism automatically filters VIP customers, intimate, potentially, the software will also help the company operate Customer care, instead of sorting and processing data on Excel file.
– Increase work efficiency: This Software has export function of the type of quotes, contracts, tours, group plans, booking by fax to Word file, PDF to minimize the job ‘paper’ . In addition, the ability to access online would also be useful to the sales staff, executive or management level often have to move much.
– Ability to customize and expand flexibility in the model, company business processes. Our software is particularly strong in the aspect of flexibility, expand, shrink software with company model. Depending on customer needs, we will advise and propose solutions to the most appropriate software.
– Role (subsystem) closet database with company structure
– Running on every operating system.
– And much more convenient …
More detail here